Terms of Use

Last Updated: May 1, 2025

A warm welcome to XPO Tours!

We help users to research and book transportation and travel experiences. However, we are not a travel or tour agency, and we do not provide such experiences ourselves. When you make a booking, you will be purchasing a transfer, tour or other experience directly from one of our recommended and trusted third-party suppliers.

These Terms of Use apply to any use of our services. Please read these Terms of Use carefully, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. By accessing or using our booking services, you are indicating that you have read these Terms of Use and agree to be bound by them. If you do not agree with all these Terms of Use, you are not permitted to access or use the services.

Introduction

1.1 These terms of use set out the terms on which XPO Tours, together with certain specified affiliates and subsidiaries: "XPO Tours", "we", "us, "our") provides services (the "Services") through our booking platform (the "Platform") as may be made available through our website, together with all related domains, white label and affiliate sites, mobile properties and related applications, collectively referred to as the "Website") and over the telephone. When we refer to "you", we mean any person that accesses or uses the Services. XPO Tours is not a travel, transportation or tour agency, nor is it a supplier of tours, transportation, activities or other experiences. When you make a booking, you are using the Platform to contract with one of our carefully selected and recommended third party suppliers.

1.2 These Terms of Use govern your relationship with us in respect of your use of the Services, including any bookings that you make of any tour, ticket, transportation, attraction, activity and/or experience (described in these Terms of Use as an "Experience") that is advertised on the Website and is made available by a third-party supplier (each, a "Product").

1.3 By using or accessing the Services, or by booking a Product ("Book", "Booking"), you agree to be bound by these Terms of Use without modification and represent that you have read and understood them. In all Booking arrangements, the person making the Booking is deemed to have accepted these Terms of Use on behalf of all individuals included in the same Booking.

1.4 We may update or otherwise modify these Terms of Use at any time, and you understand and agree that your continued access to or use of the Services after such changes signifies your acceptance of the updated Terms of Use. We will note the date of the most recent updates at the top of this page, and the updated Terms of Use will take effect upon posting. It is your responsibility to revisit this page periodically to review the most current version. If you do not accept any changes to the Terms of Use, you may not continue with your booking.

1.5 THE WEBSITE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

Use of the Services

2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you during your use of the Services is true, accurate, current and complete, and (ii) you are 13 years of age or older in order to use the Website. We do not knowingly collect the information of anyone under the age of 13.

2.2 Your use of the Services is permitted only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false or fraudulent requests or Bookings.

2.3 We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

Electronic Communications

3.1 When you use the Website, or send emails, text messages, or other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in various ways, such as via email or messaging services. We may also send you messages, including those related to any upcoming Bookings.

Links to Third Party Websites

4.1 The Website may contain hyperlinks to websites operated by parties other than XPO Tours ("Third Party Sites". Such hyperlinks are provided for your reference only. Their presence on the Website does not signify any endorsement by XPO Tours of the material on such Third-Party Sites nor any association with their operators.

4.2 We do not control Third Party Sites and are not responsible for their contents, or the privacy or other practices of those that own and operate them.

4.3 It is your responsibility to ensure that whatever hyperlinks you select and/or software you download (whether from the Website or Third-Party Sites, and including Software are free of Viruses.

Copyright and Trademark Notices

5.1 Excluding Third Party Content, the Website and all content of the Website including, but not limited to, all visual interfaces, interactive features, custom graphics, design, computer code, products, software, compilation of other content (such as compilation of third-party content), and other elements and components of the Website are owned by XPO Tours. All rights reserved. XPO Tours is not responsible for content on websites operated by parties other than XPO Tours. All other product or service names or slogans displayed on the Website (including those of the Products) are registered and/or common law trademarks of XPO Tours. and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission or the applicable trademark holder. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of XPO Tours and may not be copied, imitated or used, in whole or in part, without the prior written permission of XPO Tours. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by XPO Tours.

5.2 XPO Tours operates on a “notice and takedown” basis. If you have any complaints or objections to Content, or if you believe that material or content posted on the Services infringes a copyright that you hold, please send us an official email and follow the Copyright Complaint Policy standards. Once this procedure has been followed, we will respond to valid and properly substantiated complaints by making all reasonable efforts to remove manifestly illegal content within a reasonable time.

Products and Booking Reservations

6.1. We provide the Platform through which you can enter into a contract with a third-party supplier of a Product ("Supplier"). We are not a supplier of any Product, and your contract for supply of any Product you Book will be directly between you and the applicable Supplier.

6.2. Suppliers may be businesses or consumers. If you are a consumer resident in the UK or EU, and the Supplier you contract with is also a consumer, please note that you will not be able to enforce any consumer rights against that Supplier.

6.3. In respect of each Booking, XPO Tours acts as a disclosed agent on behalf of the Supplier, meaning that a Product listing represents an invitation to you to make an offer to a Supplier, and that we are free to accept or reject such offer on behalf of that Supplier. These Terms of Use govern your use of the Services, which includes your use of the Platform through which you may make such an offer to a Supplier. However, the provision of the Product you Book will be subject to the terms and conditions displayed on the Website in respect of such Product, any information made available to you during the Booking process, and the terms and conditions of the Supplier with whom you have a legal contract for the supply of the Product. If you have a question about a Product that is not answered in the information on the Website and where the answer to your question may influence whether you would like to proceed to Book, it is your responsibility to contact us prior to making a Booking and to obtain an answer to your question. Once you have made a Booking, you are subject to the cancellation policy as stated in the Product listing.

6.4. If you make a Booking, you agree to review and be bound by the applicable Supplier's terms and conditions and any other rules or policies related to the Product (the "Reservation Specifics"). Notwithstanding the foregoing, to the extent that the Reservation Specifics conflict with these Terms of Use in respect of your legal relationship with us, these Terms of Use shall prevail. Your interactions with Suppliers are at your own risk. We will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any Supplier or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any Supplier.

6.5 We are not a travel agency and do not provide or own any Experiences. Although we provide the Website with information about recommended Products and facilitate Bookings, you agree that XPO Tours is not responsible for the accuracy or completeness of information obtained from Suppliers and/or displayed on the Website.

6.6 By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.

Pricing

7.1 The price of each Product will be quoted on a per-person basis, unless otherwise specified.

7.2 All prices are based on U.S. Dollars (USD) and may be converted to the client’s local currency depending on their selected method of payment.

7.3 Price quotations are subject to change without notice, until a Booking has been made.

7.4 Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

7.5 Inclusions are determined by the Supplier. Prices do not include tips/gratuities; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically stated as included by the Supplier.

Payments

8.1 When you make a Booking, XPO Tours or OrangeBlue will collect your payment information and will process your payment. In doing so, XPO Tours or OrangeBlue acts as the limited payment collection agent of the Supplier, collecting your payment for the applicable Product(s) on behalf of such Supplier. Full payment by credit or debit card is required to make a Booking, unless otherwise specified. The payee may be referenced as XPO Tours / OrangeBlue on your statement.

8.2 The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. We recommend that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.

Modifications or Cancellations by You

9.1 Once a Product has been purchased, your Booking cannot be changed by you or cancelled with a refund, unless otherwise stated in the terms and conditions applicable to such Product. If you request that any element of your Booking is changed (including but not limited to your pick-up location or time), you acknowledge that it is entirely at the applicable Supplier’s discretion as to whether to accommodate your request. It is your responsibility to be at the meeting place at the time and date communicated on your Booking. In the case of certain Products, exact locations and times will be communicated to you after your Booking is made by the applicable Supplier via email and/or messaging service. It is your responsibility to check such messages on the evening prior to your booked experience, as outlined in the Booking, and to be at the designated meeting place at the time and date communicated by the Supplier. If you are not at such meeting point at the required time, the Supplier may offer to accommodate you at an alternative time and date. However, the Supplier shall be under no obligation to do so, and your failure to be at the communicated meeting point at the required time may result in your Booking being classified as a “no show”, meaning that you will not be entitled to any refund or to being rebooked.

9.2 The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 48 hours before the start time of the Booking; or if the Experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59pm, two days before the start date. Timings are calculated in accordance with the time zone of the Experience. For a cancellation to be effective, it must be made directly through XPO Tours via email or messaging service, and it is only considered confirmed once you have received the official Cancellation Confirmation. Please retain this confirmation as proof of your cancellation.

9.3 If any Product is designated as 'All Sales Final' or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking. A minority of Products have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

9.4 Notwithstanding Sections 9.2 and 9.3, (a) requests for modifications and amendments to a Booking, including date change requests (collectively, a "Change Request") must be made online via email or messaging service. Please note that a Supplier may charge a fee to accommodate a Change Request; in such circumstances, you will be required to pay such fee in order that we can successfully process your Change Request.

9.5 All Change Requests are subject to the availability and approval of the applicable Supplier. We do not guarantee the success of any Change Request, and it will only be considered successful once it has been accepted and you have received a new voucher. If the Supplier is unable to accept the Change Request, your right to a refund (if any) will be governed by the cancellation terms of your Booking. It is your responsibility to cancel a Booking before the applicable cancellation deadline, even if you are awaiting a Supplier’s response to a Change Request.

9.6 If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking.

Other Modifications and Cancellations

10.1 Occasionally a Supplier may make a change to a Product after your purchase, including but not limited to the date, price, inclusions, coverage, age requirements, and/or any other Product features and/or requirements. As a result, XPO Tours (acting on the Supplier’s behalf), reserves the right to cancel, change or substitute any Product that you have purchased, at any time, for any reason. If the change proposed by the Supplier is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a refund.

10.2 We may, at our sole discretion, determine that it is necessary or desirable to withdraw our Services in order to protect our interests, the Supplier’s interests, and/or your interests. This may result in an override of the Product’s cancellation policy and the effective cancellation of a Booking. We may also, at our sole discretion, choose to issue a partial or full refund of the amounts charged to you. You agree that neither we nor the applicable Supplier shall be held liable for such cancellations or refunds.

Travel Insurance

11.1 We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel or become ill during your trip, resulting in the loss of your Booking or significant changes to your travel dates, your travel insurance policy may reimburse you for cancellation fees and related expenses. Please review your travel insurance policy carefully for its specific terms and conditions.

Our Liability

12.1 PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS XPO TOURS'S LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THE SERVICES.

12.2 THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, AND SERVICES PUBLISHED ON OR OTHERWISE PROVIDED VIA THE SERVICES (INCLUDING, WITHOUT LIMITATION, THOSE CREATED OR POWERED BY AI) MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING IN RELATION TO RESERVATION AVAILABILITY AND PRICING ERRORS. XPO TOURS, ITS PARENT, SUBSIDIARIES AND CORPORATE AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND OTHER SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, REVIEWS AND RATINGS, ETC.). IN ADDITION, XPO TOURS EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND OBVIOUS PRICING ERRORS AND/OR ON BOOKINGS MADE UNDER AN OBVIOUSLY INCORRECT PRICE.

12.3 XPO TOURS MAKES NO GUARANTEES REGARDING THE SUITABILITY OF THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, OR SERVICES FOR ANY PARTICULAR PURPOSE. WHILE CERTAIN TOURS OR SERVICES MAY BE HIGHLIGHTED OR RECOMMENDED BASED ON USER REVIEWS, POPULARITY, OR INTERNAL ASSESSMENTS, SUCH RECOMMENDATIONS ARE PROVIDED FOR GENERAL INFORMATION ONLY AND DO NOT CONSTITUTE A WARRANTY, GUARANTEE, OR ENDORSEMENT OF ANY KIND. ALL INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, XPO TOURS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12.4 THE SUPPLIERS ARE INDEPENDENT CONTRACTORS AND ARE NOT AGENTS OR EMPLOYEES OF XPO TOURS. WHILE CERTAIN SUPPLIERS OR EXPERIENCES MAY BE FEATURED OR RECOMMENDED BASED ON USER RATINGS OR CURATION CRITERIA, SUCH HIGHLIGHTING DOES NOT IMPLY ANY ENDORSEMENT OR GUARANTEE. XPO TOURS IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE, OR MISCONDUCT OF ANY SUPPLIERS, NOR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES ARISING FROM ANY BOOKING OR USE OF A PRODUCT. XPO TOURS SHALL NOT BE LIABLE FOR, NOR OBLIGATED TO PROVIDE REFUNDS IN THE EVENT OF, DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSES BEYOND ITS DIRECT CONTROL, INCLUDING ANY ADDITIONAL EXPENSES, DELAYS, RE-ROUTING, OR ACTIONS BY GOVERNMENTS OR AUTHORITIES.

12.5 IN NO EVENT SHALL XPO TOURS (OR ANY OF THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A PRODUCT OR A BOOKING, OR YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF XPO TOURS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.6 If any XPO Tours is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then XPO Tours liabilities will in no event exceed, in the aggregate, the greater of (a) the sum paid to XPO Tours in respect of the Booking giving rise to the claim, or (b) one hundred dollars (US $100.00).

12.7 The limitation of liability set forth in this Section 12 reflects the allocation of risk between the parties. The limitations specified in this Section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of XPO Tours.

12.8 These Terms of Use and the foregoing liability disclaimer do not affect mandatory legal rights that cannot be excluded under applicable law, for example, under consumer protection laws in place in certain countries. In the UK and EU, this includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation. If you are a consumer in the UK or the EU, this Agreement does not exclude any liability for losses and damages caused by a breach of any duty to act with reasonable care and skill or by a breach of this Agreement, provided that the resulting damages were foreseeable when the obligations arose.

Your Liability

This Section 13 (Indemnification) does not apply to consumers who are resident in the UK or EU.

You agree to defend and indemnify XPO Tours and all of its respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to: a. your breach of these Terms of Use or the documents referenced herein; b. your violation of any law, rule, regulation or guideline; c. your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy; d. your use of the Services (including the Website); e. your Booking or use of any Product; or f. your negligence or willful misconduct.

XPO Tours Vouchers

14.1 You will receive a XPO Tours voucher (or, alternatively a voucher from the Supplier) (in each case, a "Voucher") for each Service you Book, with such Voucher being issued on behalf of the applicable Supplier.

14.2 You must provide the original, authentic Voucher to the applicable Supplier in order to redeem your Product. Your Booking cannot be honored or redeemed without presenting a valid Voucher. Ensure you read the terms and conditions relating to your Booking in order to understand what will be required by the Supplier by way of Voucher presentation.

14.3 For security purposes, when redeeming your Voucher, you must present a valid photo ID.

15. Updates to these Terms of Use; Modifications

15.1 Terms of Use: XPO Tours may change, add or delete these terms and conditions of these Terms of Use or any portion thereof from time to time in its sole discretion (or in its reasonable discretion for consumers resident in the UK or EU) where we deem it necessary for legal, general regulatory and technical purposes, or due to changes in the Services provided or nature or layout of Services. Thereafter, you expressly agree to be bound by the terms and conditions of these Terms of Use as amended.

15.2 Modifications: XPO Tours may change, suspend or discontinue any aspect of the Services at any time, including availability of any of the Services’ features, databases or User Content, at any time, without any cost to you, including: (a) to ensure compliance with applicable laws and/or reflect changes in relevant laws and regulatory requirements, such as mandatory consumer laws; (b) to perform temporary maintenance, fix bugs, implement technical adjustments, for operational purposes or make improvements, such as adapting the Services to a new technical environment, transferring the Services to a new hosting platform, or ensuring Service compatibility with the devices and software (as updated from time to time); (c) to upgrade or amend the Services, including releasing new versions of the websites on certain devices or otherwise amending or making modifications to existing features and functionality; (d) to alter the structure, design or layout of the Services, including changing the name of or re-branding the Services, or amending, improving and/or expanding the features and functionalities available; and (e) for security reasons.

Jurisdiction and Governing Law

16.1 The Services are provided by a U.S. entity and these Terms of Use is governed by the laws of Miami, Florida, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Miami, Florida, USA and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of the Services. You agree that all claims you may have against XPO Tours arising from or relating to the Services must be heard and resolved in a court of competent subject matter jurisdiction located in Miami, Florida.

16.2 Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.